Refund Policy

1) Scope: what this policy covers

This Refund Policy applies to purchases made directly from SaborPatio LLC through our website or through a checkout link we provide. If you purchase a SaborPatio product through a third-party marketplace, app store, or bundle platform, the refund rules of that provider may apply instead. In that case, we can still help with product access or troubleshooting, but we may not be able to process the payment refund ourselves.

Most of what we publish is free: recipes, cooking tips, ingredient guidance, and seasonal ideas. Free content is not subject to refunds. This policy focuses on paid digital items and any optional paid services we may clearly describe at checkout.

2) Digital products: general rule and eligibility

Digital products are usually delivered immediately after purchase. Because digital goods can be accessed right away, refunds are handled under a set of eligibility rules designed to protect both customers and creators. We will consider a refund request when one of the following applies:

• Duplicate purchase: you were charged more than once for the same item in the same order or by mistake.
• Technical access problem: you cannot download or open the file after we attempt reasonable troubleshooting.
• Item not as described: the product materially differs from what was described on the purchase page (for example, missing pages or missing promised formats).

We may deny a refund if we have evidence of abuse, such as repeated refund requests after successful access, or requests that contradict confirmed delivery records. We can often provide alternatives like a replacement file, updated link, or troubleshooting steps first, which resolves most issues quickly.

3) How to request a refund

To request a refund, contact us through our Contact page. Use the subject line “Refund request” and include enough detail so we can locate your transaction and help you efficiently. We may ask for clarification if key details are missing.

We respond as quickly as we can during normal business days. If the issue is an access or file problem, we will usually attempt to resolve it first. If we cannot fix it within a reasonable time, we will process an eligible refund.

4) Timeframes and how refunds are processed

Refund requests should be submitted within 14 days of purchase. Requests submitted after 14 days may still be considered for duplicate charges or major delivery failures, but are less likely to be approved for “not as described” issues.

If approved, refunds are issued to the original payment method. Processing time depends on the payment provider and your bank. Typical timelines range from 3 to 10 business days after we submit the refund. We cannot speed up a bank’s posting time, but we can confirm when a refund has been initiated.

5) Non-refundable items and common exceptions

The following situations are generally not eligible for a refund, unless required by law or unless we explicitly say otherwise at checkout:

• Change of mind after receiving and accessing a digital download.
• Taste preferences such as “too spicy” or “not my style.” Many recipes offer variations, but refunds are not based on personal preference.
• User error such as entering the wrong email address at checkout, unless we can confirm the purchase and re-deliver access.
• Incompatibility with unsupported devices or software if system requirements were disclosed.

We try to minimize disappointment by describing products clearly, including what formats you will receive (such as PDF) and what the product contains. If something does not match what was described, please contact us so we can fix it or make it right.

6) Chargebacks and disputed transactions

If you believe a transaction is unauthorized, contact us first so we can investigate quickly. A chargeback through your bank can take time and may limit our ability to re-deliver access. We keep records of delivery and correspondence, and we respond to payment processor inquiries with those records.

We recommend using the Contact page for the fastest resolution. In many cases, we can confirm the purchase details, resend access links, and resolve the issue without a dispute.

7) Contact details for billing support

SaborPatio LLC
350 Fifth Avenue, New York, NY 10118, United States
Phone: +1 (212) 736-5100
Email: [email protected]

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